Mamak24 Privacy Policy
Updated: 1 January 2026
This Privacy Policy explains how mamak24 collects, uses, stores, and protects the personal information of users on our platform. By using this platform, you agree to the privacy practices described in this policy.
Information We Collect
Mamak24 collects various types of information to ensure the platform operates safely, efficiently, and in a way that's relevant to users in Malaysia. Below are the categories of information we collect:
Account Information
During registration, you are required to provide your full name, date of birth, email address, phone number, and a valid Malaysian bank account. This information is needed to verify your identity, process transactions in MYR, and comply with applicable legal requirements.
Device & Browser Information
We automatically collect technical information when you access the mamak24 platform, including device type, operating system, browser type and version, IP address, screen resolution, and language settings. This information is used to optimise platform display and identify any unusual activity.
Payment Information
To process deposits and withdrawals in MYR, we store payment-related information such as your bank name, bank account number (partially masked), and transaction records. We do not store credit or debit card details directly — all payment processing is handled through secure payment gateways.
Usage Data
We record in-platform activity such as games played, session duration, bets placed, and page navigation. This data is analysed to understand usage patterns and continuously improve the overall user experience.
How We Use Your Information
Information collected by mamak24 is used responsibly for the following purposes:
- Account Management — Securely creating, verifying, and managing your user account.
- Transaction Processing — Processing deposits, withdrawals, and all financial transactions in MYR accurately and promptly.
- Platform security — Detecting and preventing fraud, unauthorised access, or any misuse of the platform.
- Customer Support — Helps resolve enquiries, technical issues, and requests related to your account.
- Service improvement — Analysing usage patterns to refine the platform experience and introduce more relevant new features.
- Legal compliance — Fulfilling obligations related to user identification and compliance with applicable regulations.
- Communications — Sending important notifications regarding your account, policy changes, or platform updates via email or in-platform notifications.
We do not use your information for third-party advertising purposes or sell your personal data to any external party.
Data Storage, Security & Information Sharing
How We Protect Your Data
Mamak24 employs strict technical and organisational security measures to protect your personal information. These include SSL encryption for all data transmitted between your device and our servers, storage of passwords in encrypted form (unreadable by staff), restricted access to sensitive information on a need-to-know basis, and continuous monitoring for suspicious activity.
Data Retention Period
Active account information is retained for as long as your account remains active on the mamak24 platform. Following account closure, certain data may be kept for the period required by applicable law or for internal audit purposes. Data that is no longer needed will be disposed of securely.
Sharing with Third Parties
Mamak24 does not sell or rent users' personal information to third parties. Information is only shared in the following limited circumstances:
- Recognised payment service providers for processing MYR transactions — only the minimum necessary information is shared.
- Government authorities or law enforcement bodies where required under Malaysian law.
- Third-party technical service providers that assist in operating the platform, subject to strict confidentiality agreements.
User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a mamak24 platform user, you have the following rights regarding your personal data:
- Right to Access — You have the right to request a copy of the personal information we hold about you.
- Right to Rectification — If your information is inaccurate or out of date, you have the right to request a correction. This can be done through your account settings or by contacting support.
- Right to Erasure — You may request account closure and deletion of your personal data, subject to legal compliance requirements that obligate us to retain certain records.
- Right to Object — You may object to the processing of your data for specific purposes, particularly for marketing communications.
Changes to This Policy
Mamak24 reserves the right to update this privacy policy from time to time to reflect changes in platform practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email. The update date at the top of this page will be revised to reflect the latest version. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please reach out to the mamak24 team by email at [email protected]. You may also refer to the FAQ for answers to common questions, or go directly to log in to your account to manage your privacy settings.
Your Privacy is Our Priority
We are committed to keeping your data secure. Register for a mamak24 account today and enjoy a trusted online entertainment experience.